Shipping & Tracking

Note:
When receiving and signing for the cargo, you must inspect the cargo carefully to make sure whether it is perfect or not; you should send letter for us instead of signing for if it has any breakage; we will help you to process! But if after receiving and signing for said again the product has any question, we are generally irresponsible!
1.  If you find the parcel broken when delivery, please open the parcel to check whether items are kept intactly. If not, please refuse delivery. When the parcel is returned to us automatically, we will confirm if the damage is made during transportation. If yes, we will send you a new one of same model for exhcange or fully refund your money according to your request.
2.   If you want to return the parcel already signed by you, please email us to get the shipping address where your parcel can be returned to. We would have no responsibility for any missing parcel caused by returning to wrong shipping address without asking for our customer support's advice.

Shipping Methods
Dear Customers.we can ship the shoes to worldwide,and All for Free !
 Please note all the items on our website are free shipping.As for the shipping methods, we usually ship your order by EMS to most major destinations in the world. But some area in the world like South Africa, Netherlands and so on can't be reached by EMS, so we may change it into Hongkong Air Mail automatically without notifying you. Please refer to the following shipping time of two shipping methods.

Total Delivery Time
Processing Time (five working days)
= From the time we received your order to the time we start to package your order. Five working days (except two weekend holidays) to get your order looked at, your payment confirmed, to make sure the shipping address is correct and to collect the items you purchased.
Packaging Time (one or two working days)
= Your order will be sent to the shipping company on the day of packing or no later than the next day.
Shipping Time
= The time it takes for the shipping company to drive or fly your package to you.
EMS: 5 to 7 shipping days. (Tracking website:http://www.ems.com.cn/english-main.jsp)
Hongkong Air Mail: 7 to 15 shipping days. (Tracking website:http://app3.hongkongpost.com/CGI/mt/enquiry.jsp)

Tracking Methods
After your order is dispatched, we will offer you EMS or Hongkong Air Mail tracking no. & website
There are two methods to get above information from us,
1. Visit our website and re-login to check the update status.
2. Check your e-mail, for we will send update status to your e-mail address.
Note: (If you can't check it immediately with the tracking no. , please wait with patience. Some time is required by Express Company do uploading).

Unsuccessful or Wrong Delivery
For those customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website. The Postal service contact information of United Kingdom is provided below for your reference.

UK Post Office Contact Info
For general enquiries, contact us on 08457 22 33 44*.

Opening hours:
8.15am - 6.00pm Monday to Friday
8.30am - 7.00pm Saturday

If you have Minicom, our contact number is 08457 22 33 55.
A Welsh speaking service is available on 08457 46 84 69.
Enquiry for shipping by e-mail
Please name your title with your "Order No." so as we can give you a quick response, many thanks.